If you have changed your mind or would like to adjust your order, please send us an email at office@andmetics.com

Unfortunately, it occasionally happens that the goods arrive defective, incomplete or damaged. Of course, we don't leave it at that and offer you a new, undamaged product. Simply send us an email to office@andmetics.com

You will find your delivery note & the corresponding invoice in your package.

If you are not 100% satisfied with your latest purchase, you can withdraw from your purchase agreement within 14 days of receiving the goods without stating reasons.

We offer free shipping within Europe for orders over 49 EUR. For further details, please click here.

The shipping within Austria takes approximately 1-3 business days. The shipping within Europe is usually completed within 2-7 business days. For further details, please click here.

Unfortunately, it happens that our shipping service providers make a mistake. In this case, you have to give us some time so that we can research where your package is. Send your order number and your name to office@andmetics.com. We will immediately start searching for your package.

As soon as your package has been shipped, you will receive an email with your tracking number.

In our webshop, you will find all common payment methods (credit card, PayPal, purchase on account). Further details can be found here.

Our products are tailored to each area to be depilated and enriched with nourishing oils, such as aloe vera extract, to avoid skin irritation.
 

This is not necessary with our wax strips, as they are already adapted to the area to be depilated.

The difference between the andmetics BROW Wax Strips Women and BROW Wax Strips Men is that men tend to prefer wider eyebrows and more hair can be removed at once during the waxing process.

Yes! Due to the fact that the lower curve of each eyebrow has the same perfect shape - 2/3 ascending and 1/3 descending - the andmetics waxing strips fit every person in the world. It is important that the positioning of each strip is carried out correctly. You can find more information about this under "How-To-Use".
 

You can use the attached strip as a dyeing template and apply the color above the strip. After the exposure time, remove the eyebrow color with a cotton pad and continue with the step of actual hair removal.
 

One tube of eyebrow and eyelash dye contains 20ml and is sufficient for up to 40 applications.
 

Mix color and developer in a ratio of 1:1. This means 1cm of color and 1cm of developer (creamy) / 8-10 drops of developer (liquid).

 To be on the safe side, we do not recommend using the booster serum during pregnancy as we have not conducted any specific studies with pregnant women.

Lashes and eyebrows constantly go through three growth phases. The process from one phase to the next takes a few weeks, and lashes usually renew themselves every 4-6 weeks. This is where the BROW & LASH Booster Serum comes in: the serum activates the lash roots. After completing a hair cycle, the result becomes visible – long, dense lashes!

If you stop using the serum, the effect will also stop. The lashes will return to their original state in terms of length, volume, and strength.

If the serum is used daily, first effects are visible after 6 weeks. After 10 weeks, the result is significantly longer and thicker lashes.

The effectiveness of the serum is based on regular, daily use over several weeks. If you want to maintain the new length of your lashes, regular and continuous use is recommended.

BROW & Lash Lifting is a process of permanently fixing eyebrows and eyelashes. You can compare the procedure to a perm, which creates a special effect in the hair and makes styling easier.

We offer training and masterclasses in our academy. You can find further details under the ACADEMY section. If you have any questions, please send us an email at academy@andmetics.com

To be on the safe side, we do not recommend applying a lifting treatment during pregnancy as we have not conducted any specific studies on pregnant women.